The Impact of Connectivity on Core Business Processes & Innovation

The connectivity strategy and needs of commercial locations have been greatly impacted by a host of factors, including greater percentages of at-home workers. Share how your company has evolved and if providers’ service offerings and prices have evolved with you.

#1. Please indicate the key business processes or assets that your company currently uses. (select all that apply)

Application Development

Analytics

Credit Card Processing

Digital Marketing

eCommerce

Financial Transactions

Process Automation

Remote Working

Retail Operations

Social Media

Virtual Meetings

Company Website

Other, please specify

#2. How would you describe your role as it relates to the connectivity, bandwidth and service reliability of the commercial location(s) in your business? (select all that apply)

Decision-maker

Influencer

User, no influence

Other, please specify

#3. Please tell us more about your business connectivity footprint.

# of locations in the US

# of locations needing internet

# of locations needing phone service

# of locations that you manage or influence

#4. How important is each service to your key business processes?

Importance to Your Business Processes & Operations	Internet Connectivity	Phone Service
Not at all important
Slightly unimportant
Neither
Somewhat Important
Essential

#5. Which, if any, of the following statements are true? (select all that apply)

Productivity suffers if the Internet in our commercial sites slows down, is out or is not sufficient

Reliable, clear phone service is important to our core operations because we do a lot of business over the phone

Our Innovation and/or Modernization plans include increasing the speed, robustness, or service-levels of our current Internet services in commercial sites

More of our workers are working at home so we don’t need as much Internet bandwidth in our commercial sites

We pay for the Internet usage of our at-home workers

We would like “Business-grade” Internet services (e.g., guaranteed service levels, speed, etc.) for our home-based workers

We’ve had problems due to Internet or phone service outages in the last 12 months

#6. When it comes to Internet connectivity for your business’s commercial location, which feature(s) do you believe should be included in the monthly service cost? (select all that apply)

Guaranteed uptime

Guaranteed speed (up or down)

Security features

PC security apps you can download

Online storage

Access to experts to answer connectivity-related questions

Other, please specify

#7. What do you need most from your business’s Internet and Phone provider for your commercial locations and which do you currently get from your provider(s)?

	Need Most	Currently Getting
24/7 business support
Immediate technical assistance
Expedited on-site technician
Service-level agreements
Lowest prices
Fastest speed
Advanced features
Built-in security services or applications
Online storage
Integrated Customer billing and services management portal
Other, please specify

#8. Which providers deliver the Internet and phone services at the commercial locations in your area of responsibility? (select all that apply)

	Internet Provider(s)	Phone Provider(s)
AT&T
CenturyLink
Frontier
HughesNet
Mediacom Business
Verizon
Windstream
Other, please specify

#9. How satisfied are you with your current providers for business Internet and phone services?

	Internet Provider(s)	Phone Provider(s)
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Extremely dissatisfied

#10. Which, if any, of the following would lead you to switch any of your current providers within the next 90 days?

I can't switch in 90 days due to contract

Better SLAs

Access to Fiber network

Faster guaranteed speeds

Lower prices

$500 bill credit to switch

$100 gift card when signing up

None of these

Other, please specify

Not sure

#11. If you wanted to switch Internet and/or phone service providers for your commercial locations, how quickly could you do it?

Immediately, I don't have contracts

Within 3 months

3-6 months

7-12 months

13 – 18 months

Longer than 18 months

I don't want to switch and wouldn't consider it

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