Technology Support Challenges & Priorities

#1. Which of the following do you consider to be challenges in Technology Lifecycle Service and Management? (select all that apply)

High operational costs

Cybersecurity and data privacy concerns

Compliance and regulatory challenges

Integration issues with multi-vendor systems

Outdated technology or legacy systems

Coordination with multiple vendors

Managing patches and updates across vendors

Other, please specify

#2. Which of the following are Technology Lifecycle Service priorities for your organization over the next 12 months? (select all that apply)

Reducing the number of vendors

Consolidating support contracts

Optimizing multi-vendor services

Centralizing support management across data centers

Aligning contract renewal dates

Simplifying the contracting process

Other, please specify

#3. Which of the following Technology Lifecycle Service investments are planned over the next 18 months? (select all that apply)

Adding new vendor support

Purchasing specialized technical/management services

Automating vendor management processes

Updating or upgrading vendor management services

Consolidating vendor contracts

Don't know

Other, please specify

#4. When choosing a Technology Lifecycle Service vendor, what are the most important or critical aspects? (select all that apply)

Ability to support current and future IT architecture

Easy integration with existing multi-vendor environments

Availability of a user-friendly dashboard

Robust analytics and performance insights

Multi-location/device support

Web-based service access

Open-source software compatibility

Customizable service options

Support staff availability (e.g., 9x5 or 24x7)

Maximizing ROI

Minimizing system downtime

Other, please specify

#5. Which of the following system components are within your current area of responsibility? (select all that apply)

Converged systems

Virtualization

Cloud

Networking

Security

Storage

Physical hardware environment

Other, please specify

#6. Which of the following vendor systems are currently in your environment? (select all that apply)

IBM

Cisco

Nutanix

Pure

Dell EMC

Lenovo

Oracle

NetApp

Hitachi

RedHat

Other, please specify

#7. Which of the following vendors do you currently have maintenance, support, or management contracts with? (select all that apply)

IBM

Cisco

Nutanix

Pure

Dell EMC

Lenovo

Oracle

NetApp

Hitachi

RedHat

Other, please specify

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Technology Support Challenges & Priorities

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