If you participated in this study, you will have received an email with a personalized link to download the completed report.

If you participated and did not receive an email, please fill out the form below and we will generate a new email for you, or you can contact our Insights Team and they will get you a copy of the report. Insights@change3e.com

STUDY SUMMARY

The purpose of this study is to learn more about the value proposition of a Chatbot solution and understand how to improve upon implementations. This includes the right use cases and user perception about chatbot effectiveness. Chatbots and AI are quickly moving from the category of trendy, new customer service tools to the mainstream. More and more organizations are turning to the power of AI and chatbots to provide efficient streamlined service to their customers. 80% of businesses are projected to integrate some form of chatbot system by 2020 and they can help businesses save as much as 30% of customer support costs.

Information about this study:

• This report is only available to survey participants
• Survey completion: February 2021
• Number of participants: 326