Still Managing Teams Phone Requests by Hand? See a Better Workflow

A Microsoft Teams Phone request enters ServiceNow. An administrator opens the ticket, signs into the Teams admin center, switches to another communications platform, completes the requested changes, and then returns to the ticket to close the loop.

For many organizations, these routine tasks are still performed manually across multiple systems.

Join BeTechly and Kurmi Software for a free virtual session featuring a live demonstration of a more connected approach to Teams Phone administration.

During this session, you'll see a user provisioned and assigned a phone number across Microsoft Teams and another communications platform. You'll also see how a ServiceNow request can initiate the process, helping streamline routine administrative tasks while supporting greater consistency and visibility across your communications environment.

Whether you're supporting Microsoft Teams, multiple UC platforms, or service management processes, you'll leave with practical ideas for simplifying administration and reducing repetitive manual work.

This complementary session is part of the Microsoft 365 Community Conference learning series, bringing expert insights, real-world solutions, and practical strategies to technology professionals year-round.

Join us in Las Vegas | May 4–6, 2027
Use code A500 to save $500 on registration.

What You'll Learn

See how Microsoft Teams Phone administration can become more efficient, connected, and scalable across your communications environment.

Through a live demonstration, you'll explore how organizations are simplifying user provisioning, phone-number management, and lifecycle changes across Microsoft Teams and other communications platforms. You'll also see how communications administration can connect with ServiceNow, HR, and directory systems as part of a more automated and auditable approach to operations.

Featured Topics

User provisioning and lifecycle management
Automated phone-number assignment and management
Administration across Microsoft Teams and multi-vendor UC environments
ServiceNow integration and workflow automation
Delegated routine changes without full administrative access
Audit, rollback, and policy enforcement capabilities

Featured Experts

Jeff Dillon

Technical Account Manager | Kurmi Software

Jeff Dillon is a Technical Account Manager at Kurmi Software with more than 20 years of technology and leadership experience. He works with organizations to simplify and automate communications administration, helping teams manage Microsoft Teams and multi-vendor UC environments more efficiently.

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