Research shows that a growing number of organizations are turning to the power of AI chatbots to provide efficient streamlined service to customers. The use of chatbots not only improves customer experience, but it reduces customer service costs by up to 30%.
When it comes to customer inquiry response, organizations often struggle with improving customer engagement, long wait times, and providing 24/7 customer support. The use of AI chatbots can help organizations tackle these challenges and gain a competitive advantage.
Here are some of the ways that chatbots can benefit your organization and drive business growth.
AI chatbots are transforming the way businesses operate, adding value across multiple business processes. The use of conversational AI helps organizations ensure a superior customer experience that sets their business apart.
Companies such as IBM offer AI chatbot technology that understands human conversation and improves the customer experience. IBM Watson Assistant is built on deep learning, machine learning, and natural language processing (NLP) models to understand questions, find or search for the best answers, and complete the user’s intended action. Watson also uses intent classification and entity recognition to better understand customers in context and transfer them to a human agent when needed.
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