Using AI Software:

Transforming the Customer Experience

Research shows that a growing number of organizations are turning to the power of AI chatbots to provide efficient streamlined service to customers. The use of chatbots not only improves customer experience, but it reduces customer service costs by up to 30%.

When it comes to customer inquiry response, organizations often struggle with improving customer engagement, long wait times, and providing 24/7 customer support. The use of AI chatbots can help organizations tackle these challenges and gain a competitive advantage.




Here are some of the ways that chatbots can benefit your organization and drive business growth.

  1. Increase Customer Engagement: The use of conversational AI chatbots can not only boost engagement, but it can also make it more interactive.
  2. Improve Lead Generation: AI bots can use a preset questionnaire to persuade the visitors for lead generation and ensure higher conversion rates.
  3. Monitor Consumer Data to Gain Insights: Chatbots are an excellent tool to track purchasing patterns and analyze consumer behaviors by monitoring user data.
  4. Balance Automation with Human Touch: Combining AI technology with a human touch can help brands deliver seamless customer support. Likewise, integration of chatbot and live chat software together means you empower customers to self-serve and connect with a human agent when needed.
  5. Meet Customer Expectations: Customers expect quick responses to complaints or queries. With automation as one of chatbot use cases, customers won’t have to wait for human agents for engagement, improving their experience with the brand.
  6. Achieve Scalability of Support: Chatbots ensure your business is able to manage conversations during peak hours without adding more support experts or without providing training.
  7. Make the Customer Journey Smoother: Chatbots can prove effective in helping brands reduce customer churn and make the customer journey smoother.

AI chatbots are transforming the way businesses operate, adding value across multiple business processes. The use of conversational AI helps organizations ensure a superior customer experience that sets their business apart.

Companies such as IBM offer AI chatbot technology that understands human conversation and improves the customer experience. IBM Watson Assistant is built on deep learning, machine learning, and natural language processing (NLP) models to understand questions, find or search for the best answers, and complete the user’s intended action. Watson also uses intent classification and entity recognition to better understand customers in context and transfer them to a human agent when needed.

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