The Human Edge: How AI Empowers Agents and Improves Customer Experience

AI is transforming customer service—but successful contact centers know that exceptional customer experiences still depend on people.

The most effective organizations are using AI not to replace agents, but to empower them with real-time guidance, operational visibility, and actionable insights that improve every customer interaction.

Join Landis Technologies for a practical discussion on how modern contact centers are combining AI-powered assistance with human expertise to increase efficiency, improve agent performance, and create more consistent customer experiences.

Discover how leaders are using real-time operational data and AI-driven insights to make smarter staffing decisions, optimize performance, and help agents focus on delivering meaningful customer outcomes.

This event is part of an ongoing AI learning series presented by the Microsoft 365 Community Conference.

Join us in Las Vegas | May 4–6, 2027
Use code A500 to save $500 on registration.

In This Session, You'll Explore:

Why the most effective AI strategies focus on augmenting human expertise.
How AI helps agents improve productivity and customer engagement.
Ways to equip agents with real-time guidance and insights during customer interactions.
How analytics and operational visibility support better decision-making.
What leading organizations are doing to balance AI innovation with human-centered