This event is part of a learning series brought to you by the Microsoft 365 Community Conference.
Customer expectations are evolving faster than ever, and contact centers need to keep pace. In this session, we’ll explore how Assisted Intelligence—AI tools designed to empower human agents—can transform customer service without replacing the people who make it personal.
Watch this replay for a practical look at how AI can boost efficiency, improve customer satisfaction, and enhance agent performance. The experts at Landis will share strategies for integrating AI into your existing workflows and demonstrate real-world examples using Landis AI tools. Whether you’re shaping your organization’s AI strategy or looking for actionable insights, this webinar will help you unlock the full potential of your team.
In this session, we’ll cover:
- How Assisted Intelligence differs from full automation—and why it matters
- Practical steps to integrate AI into your contact center
- Real-world demos showcasing AI-powered agent assistance
CX leaders, contact center managers, and anyone building an AI strategy for customer service will benefit from this session.
Featured Experts
Preston Martin
Contact Center Account Executive and Global Sales Rep | Landis Technologies
Paul Martin
Contact Center Account Executive and Global Sales Rep | Landis Technologies
Shannon Martin
Attendant Console Account Executive and Global Sales Rep | Landis Technologies
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