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Customer service is evolving beyond traditional contact centers. Today, organizations are embedding intelligent support directly into the tools employees use every day.
Listen to this on-demand replay, where experts at RSM US LLP, offer a practical look at how Microsoft Copilot Studio enables organizations to extend customer service capabilities across the Microsoft 365 ecosystem.
In this session, you’ll discover how AI-powered agents can bring customer knowledge into the flow of work, automate routine service interactions, and empower employees with real-time insights and recommended actions. Whether supporting internal teams or customer-facing service professionals, Copilot Studio helps organizations deliver faster, more consistent service experiences.
In this session, you'll learn:
- How Copilot Studio extends customer service beyond the traditional contact center
- Ways to bring customer context and knowledge directly into everyday work tools
- How AI agents can automate common service interactions and requests
- Strategies for empowering employees with AI-assisted responses and insights
- Real-world use cases for integrating AI-powered service workflows into Microsoft 365
Featured Experts
Pat Petersen
Director, Microsoft MVP | RSMPat Petersen is a Director at RSM US LLP and a recognized Microsoft Most Valuable Professional with extensive experience helping organizations design and implement modern collaboration and business application solutions. Pat specializes in leveraging Microsoft technologies to improve business processes, automate workflows, and deliver intelligent workplace experiences that help organizations operate more efficiently.
Chris Driscoll
Director, Technology Consulting | RSMChris Driscoll is Director of Technology Consulting at RSM US LLP, where he works with organizations to modernize their technology environments and implement innovative Microsoft-based solutions. With deep expertise in enterprise collaboration, automation, and digital transformation, Chris helps clients streamline operations and unlock new value through the intelligent use of Microsoft platforms and AI technologies.
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