Support teams generate valuable knowledge every day through resolved tickets, customer conversations, and service interactions. Yet finding the right information often requires digging through ticket histories, knowledge bases, and disconnected systems while repetitive requests continue to consume valuable time.
Join the experts at Plumsail and Lucidica for this on-demand session, to discover how organizations are using Microsoft Copilot Studio agents to transform SharePoint-based ticketing systems into intelligent support solutions.
You'll see how AI can:
- Help support teams instantly find answers from resolved tickets
- Enable self-service support for common requests
- Automatically identify customer sentiment, escalation risks, and critical deadlines
- Convert unstructured ticket conversations into actionable business insights
Walk away with actionable ideas for improving support efficiency, reducing response times, and enhancing the customer experience.
What You'll Learn
- Faster ways to find answers using resolved tickets and customer history
- AI-driven self-service strategies that reduce repetitive support requests
- Smarter escalation processes powered by customer context and prior resolutions
- Automated detection of customer sentiment, risks, and time-sensitive issues
- New opportunities to turn support data into service improvement and customer success insights
Featured Experts
Katrina Frolkina
Automation Specialist | PlumsailKatrina leads Plumsail’s sales and automation strategy, helping organizations streamline document workflows and unlock greater value from their Microsoft 365 environments. With hands-on expertise in workflow automation and document generation, she works closely with businesses to turn manual processes into scalable, intelligent solutions.
Jamal Smith-Graham
SharePoint Developer and Organisational Support Manager | LucidicaJamal Smith-Graham is Lead SharePoint Developer and Tech Manager at Lucidica, with extensive experience delivering SharePoint and Microsoft 365 solutions that improve collaboration, support, and business efficiency.
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