From Ticket Backlog to AI-Powered Support: Transform Your SharePoint Helpdesk

Support teams generate valuable knowledge every day through resolved tickets, customer conversations, and service interactions. Yet finding the right information often requires digging through ticket histories, knowledge bases, and disconnected systems while repetitive requests continue to consume valuable time.

Join the experts at Plumsail and Lucidica to discover how organizations are using Microsoft Copilot Studio, Power Automate, and Azure OpenAI to transform SharePoint-based ticketing systems into intelligent support solutions.

You'll see how AI can:

Help support teams instantly find answers from resolved tickets
Enable self-service support for common requests
Automatically identify customer sentiment, escalation risks, and critical deadlines
Convert unstructured ticket conversations into actionable business insights

Walk away with actionable ideas for improving support efficiency, reducing response times, and enhancing the customer experience.

This event is part of an ongoing AI learning series presented by the Microsoft 365 Community Conference.

Join us in Las Vegas | May 4–6, 2027
Use code A500 to save $500 on registration .

What You'll Learn

Faster ways to find answers using resolved tickets and customer history
AI-driven self-service strategies that reduce repetitive support requests
Smarter escalation processes powered by customer context and prior resolutions
Automated detection of customer sentiment, risks, and time-sensitive issues
New opportunities to turn support data into service improvement and customer success insights

Featured Experts

Katrina Frolkina

Automation Specialist | Plumsail

Katrina leads Plumsail’s sales and automation strategy, helping organizations streamline document workflows and unlock greater value from their Microsoft 365 environments. With hands-on expertise in workflow automation and document generation, she works closely with businesses to turn manual processes into scalable, intelligent solutions.

Learn More Get Connected

Jamal Smith-Graham

SharePoint Developer and Organisational Support Manager | Lucidica

Jamal Smith-Graham is Lead SharePoint Developer and Tech Manager at Lucidica, with extensive experience delivering SharePoint and Microsoft 365 solutions that improve collaboration, support, and business efficiency.

Learn More Get Connected